Effective Date: May 5, 2026

​

Santizo Health + Rehab Centre is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal and health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

​

1. Information We Collect
We may collect the following types of information:

• Personal identification information (name, date of birth, contact details)

• Health and medical history information provided through intake forms or booking forms

• Insurance and billing information

• Website usage data collected through cookies and analytics tools

​

2. How We Use Your Information
We use your information to:

• Schedule and manage your appointments

• Provide safe, appropriate clinical care

• Process payments and insurance claims

• Communicate with you about your care or appointments

• Meet our legal and regulatory obligations as a regulated health clinic in Ontario

​

3. Consent
By submitting a booking form or intake form, you consent to the collection and use of your personal and health information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us directly. Withdrawal of consent may affect our ability to provide services to you.

​

4. Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With other members of your care team, with your consent

• With insurance providers for the purpose of processing claims

• As required by law or by regulatory bodies governing our practitioners

​

5. Data Security
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse. Patient records are stored securely and access is limited to authorized staff and practitioners.

​

6. Retention
We retain patient records for a minimum of 10 years from the date of last treatment, or as otherwise required by applicable Ontario health regulations. Website data collected through analytics tools is retained in accordance with the policies of those platforms.

​

7. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and is not linked to your personal health information. You may disable cookies through your browser settings.

​

8. Your Rights
You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate information

• Withdraw consent to the use of your information (subject to legal limitations)

• File a complaint with the Office of the Privacy Commissioner of Canada

​

9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

​

10. Contact
If you have questions or concerns about your privacy or this policy, please contact us at:

Santizo Health + Rehab Centre
North York, Ontario
www.santizohealthrehab.com

​

Note: This Privacy Policy has been prepared as a general draft and should be reviewed by a qualified legal professional before publication.